运见 YUNVIA

Account and data deletion

Updated: 28 October 2026

Use this page to request deletion of your Yunvia (运见) account and associated data. The operator is 上海甲木参天科技有限公司.

No app sign-in required: You can submit an account-deletion request by email without installing or signing in to the app. This page does not delete anything automatically.

Delete your account and associated data

Send an email from your Yunvia account’s registered email address to support@yunvia.si with the subject “Yunvia account deletion request”. State that you want to permanently delete your account and associated data. If you signed in with Google, use that Google account’s email address.

After we verify account ownership and confirm the request, deletion removes your account, sign-in credentials and sessions, profiles, relationships, chats, divination records, generated reports, feedback, coin balance and related business records handled by the account-deletion flow. Account deletion is irreversible and removes access to those entitlements.

How we verify and process requests

  1. Send the request from the registered email address. If you can no longer access it, contact the same support address and explain the situation so we can discuss another proportionate verification method.
  2. We verify ownership and clarify the deletion scope before taking an irreversible action. Merely supplying someone’s email address does not authorize deletion.
  3. We reply to explain the verification steps and expected completion time, and notify you of the result. If deletion cannot be completed immediately, we explain the reason, affected records and applicable retention period. Requests are handled promptly in accordance with applicable law.

Never send your password, sign-in verification code, Google credentials or complete payment-card details. The request’s email address, contents and necessary verification correspondence are used to identify the account and handle your request.

Subscriptions and purchases

Deleting a Yunvia account does not automatically cancel a Google Play subscription. Cancel renewal in Google Play subscription management to prevent further charges. You can request deletion while cancellation is being resolved; contact us at the same support address if you need help. Refunds follow Google Play rules and applicable law.

Data retained and device copies

The current in-app deletion flow does not automatically erase all separately stored operational/security logs, model-call records (which may contain model inputs and outputs), purchase/subscription records, backups or historical device caches. Email requests can ask us to review these related records as well. Any necessary retention for legal compliance, security, fraud prevention or dispute handling is limited to that purpose; our reply identifies the records retained, the reason and the applicable period or end condition. This page does not promise that every copy is erased immediately.

Signing out or deleting a server account does not necessarily remove all copies from each device. Clear Yunvia’s storage in Android settings or uninstall it to remove data on that device; unsynchronized guest data will also be lost. This does not delete your server account.

For personal data processed by service providers on our behalf, request the corresponding deletion through us. Data Google or other providers hold separately under their own responsibilities is subject to their rights procedures. See the Privacy Policy for processing and provider details.

Contact

Privacy and customer support: support@yunvia.si.